10 working days for physical stores

2 working days for e-shops, which carry out re-shipments through courier companies and are responsible for direct quality control in advance

The products must be returned in their original factory packaging and have all the labels / barcodes with which they were sent. In addition, the packaging should not have been damaged / damaged / modified.

After you submit your application you will receive a copy of the return request in your mail. A second e-mail will follow with the approval or not of the return request, as well as the return approval code, which should be written in the remarks of your Shipping Form. Returns will NOT be accepted WITHOUT indicating the return approval code in the S.F.